Carrier Account Manager

Holafly is a high-growth scale-up revolutionizing how businesses and travellers connect to the internet abroad. Since 2018, we’ve empowered travellers in over 200 destinations worldwide with secure and reliable eSIM solutions. With a team of 500+ professionals across multiple countries, we are scaling globally to support corporate and enterprise clients with seamless connectivity.

We’re not just connecting people—we’re enabling companies and their employees to stay productive, informed, and competitive, wherever in the world they do business.


About the Role

As a Carrier Account Manager, you will act as the primary point of contact for our global mobile carrier partners. This is not a sales role, but a strategic partner-facing position where you will lead commercial negotiations, manage agreements, and ensure strong, long-term collaboration with connectivity providers (MNOs, MVNOs, MVNEs). You will play a critical role in strengthening Holafly’s eSIM supply network, optimizing pricing, and ensuring smooth operational execution alongside internal teams.
 

Key Responsibilities:

• Carrier Negotiation & Relationship Management: Develop and manage strong relationships with global mobile carriers, leading negotiations to secure competitive agreements.
• Contract & Agreement Execution: Lead and oversee contract negotiations to optimize pricing, service features, and technology integrations.
• Operational Coordination: Collaborate with internal teams to implement and maintain carrier agreements efficiently.
• Market & Performance Analysis: Continuously assess market trends, carrier performance, and partnership success to drive strategic improvements.
• Process Optimization: Ensure seamless execution of end-to-end carrier management, from onboarding to contract renewal, reducing inefficiencies.

• 3+ years of experience in account management, partner success, or commercial carrier relations—preferably on the connectivity/network provider side (MNO/MVNO/MVNE).
• Proven experience negotiating contracts with telecom providers, including pricing, SLAs, and technical/commercial clauses.
• Deep understanding of telecom business models, especially MNO, MVNO, and MVNE partnerships.
•  Experience analyzing business performance metrics and driving strategic initiatives.
•  Fluency in English (C1 level minimum); Spanish or other languages are a strong plus.
• Experience working in fast-paced, global, and multicultural environments.
• Ability to travel internationally without visa restrictions.
• Strong analytical and results-driven approach.

• Previous work experience with carrier-facing roles in telco infrastructure, roaming, or interconnect.
•  Knowledge of eSIM and GSMA technologies. 
• International experience or exposure to global markets.

What We Offer

• Remote work 
• Great company culture and international environment
• Education Bonus
• Paid time off to relax and recharge
• Highly-skilled teammates and lots of opportunities for growth and development! 

Apply today and help us transform connectivity for the future of corporate travel and enterprise mobility. 🌎 Visit us at Holafly to explore open positions and learn more about our mission!