✦ About us

Holafly is a fast-growing start-up that is changing how travelers connect to the internet abroad. Since 2018,  we’ve been providing peace of mind to travelers to more than 200 worldwide destinations. We are a young and international team of over 500 people based all around the world working to provide stress-free experiences for all travelers.

✦ About the team

The vision of the loyalty program is to make every trip of our users epic! We are looking for a Loyalty Strategy Manager to lead and scale Holafly’s loyalty initiatives. This role will drive the vision and execution of our loyalty program.

✦ Responsibilities:

• Define and execute the vision for Holafly’s loyalty program, ensuring alignment with business goals.
• Oversee the execution of loyalty initiatives, collaborating with cross-functional teams to drive performance and engagement.
• Develop a data-driven approach to optimize program engagement, retention, and profitability.
• Manage the economics of the loyalty program, ensuring financial sustainability and maximizing customer lifetime value.
• Collaborate with the team to identify and support strategic partnerships that enhance the program’s value proposition, ensuring a collective approach to negotiations.
• Work closely with Product, Design, Growth Manager, Marketing Automation, and Finance teams to integrate loyalty initiatives seamlessly.
• Ensure an app-first engagement strategy, aligning loyalty features with the mobile user experience.
• Conduct market research and competitive analysis to stay ahead of loyalty trends and innovation in the travel industry.
• Monitor and analyze program performance, leveraging key KPIs and customer insights to iterate and improve outcomes.
• Align internal stakeholders with the loyalty strategy and ensure successful cross-functional execution.

✦ What do you need to succeed:

• Bachelor's degree in Business, Marketing, Economics, or a related field.
• 2+ years of experience in loyalty program management or a related field.
• Proven track record of designing and executing loyalty programs that drive profitability.
• Experience managing the financial aspects of loyalty programs, including budgeting and ROI optimization.
• Strong background in partnerships, including sourcing and supporting collaborations that enhance customer retention.
• Expertise in app-first engagement strategies.
• Analytical mindset with the ability to translate data into actionable strategies.
• Excellent project management and organizational skills, capable of leading multiple initiatives simultaneously.
• Strong communication and stakeholder management skills, with the ability to influence senior leadership and cross-functional teams.
• Experience managing a cross-functional team that includes Product, Marketing, and Data to drive loyalty initiatives successfully. 
• Experience in the travel industry or a similar B2C environment is a plus.
• Fluent in English (C1 or higher).

✦ Benefits of boarding on Holafly

• 20 days paid time off
• Education bonus
• Great company culture and international environment!
• Highly-skilled teammates and lots of opportunities for growth and development! 
• Remote job

Apply now and help us to keep the world connected together! 🌎Visit us at Holafly to explore open positions and learn more about our mission.