Affiliate Support and B2B Payment Specialist

Position Summary:
We are seeking a motivated and detail-oriented Affiliate Support and B2B Payment Specialist
with strong English communication skills to assist our Affiliates team with daily tasks,
manage B2B client financial workflows, and ensure accurate reporting and communication.
The role will focus 75% on working with B2B clients, including checking advance payments,
tracking amounts used, monitoring outstanding balances, and addressing discrepancies with
clients.

Key Responsibilities:

1. Affiliate Support Assistance:

• Provide daily support to the Affiliates Assistant with routine tasks.
• Generate reports and ensure timely delivery to clients.
• Accurately record affiliate data in the system and maintain up-to-date records.

2. B2B Client Financial Management:

• Monitor advance payments for B2B clients and reconcile them with usage.
• Track amounts used and outstanding balances, ensuring data accuracy.
• Generate and review periodic reports on B2B financial standing for internal and external stakeholders.

3. Discrepancy Resolution:

• Act as the primary point of contact for B2B clients regarding financial discrepancies.
• Investigate issues, provide solutions, and maintain clear and professional communication with clients in English.
• Escalate unresolved issues to the appropriate teams as needed.

4. System Management and Accuracy:

• Ensure all client and financial data is correctly recorded in the system.
• Conduct regular audits to verify data accuracy and identify areas for improvement.

5.Reporting and Communication:

• Prepare detailed and accurate reports for both internal review and client delivery.
• Collaborate with the Affiliates team and other departments to ensure seamless communication and coordination.

6.Continuous Improvement:

• Suggest and implement process enhancements to improve efficiency and accuracy.
• Stay updated on best practices and tools for managing affiliate and B2B financial workflows.

Qualifications:

• Education: Bachelor’s degree in Business Administration, Finance, Accounting, or a related field.

Experience:

• At least 2 years of experience in financial operations, client support, or a similar role.
• Experience working with B2B clients or affiliate programs is an advantage.

Skills:

• Proficiency in MS Excel and financial/accounting software.
• Strong organizational, analytical, and communication skills.
• High attention to detail with the ability to multitask effectively.
• Strong proficiency in English (written and spoken) for client communication.

Knowledge:

• Familiarity with advance payment reconciliation and financial reporting is preferred.
• Understanding of affiliate marketing processes is a plus.

Key Attributes:

• Customer-focused with a proactive approach to problem-solving.
• Strong interpersonal skills and the ability to build and maintain professional client relationships.
• Capable of working independently while collaborating effectively with a team.

Why Join Us?

• Be a part of a dynamic team driving affiliate success and B2B excellence.
• Opportunity to develop and enhance your skills in financial operations and client management.
• Competitive salary and benefits package.

Application Process:
If you are ready to contribute to a fast-paced and rewarding environment, please submit your
resume along with a cover letter in English outlining your qualifications and enthusiasm for
this role.