What is the opportunity

You will lead a small team to coordinate testing and deliver the quality measures to business for the right steering of Network providers.

This role offers significant autonomy, allowing the lead to face varied telecommunications and business situations, choose technologies for long-term objectives, and drive organizational improvements based on their seniority. The environment is blameless, flexible, and highly respectful of work-life balance, emphasizing a strong culture of responsibility, ownership, and delivery of results.

What we are looking for

A Telecommunications professional with a good understanding of monitoring and testing tools, and their business impact especially for roaming and data communications. A technology enthusiast with an engineering mindset inclined towards leading professionally.

Who you are

Any of the following experiences will be valuable for the position:

• Telecommunications Technology: Extensive experience in Telecommunications Technology services like NOC, Monitoring, Customer Services, Engineering, Development, Service Management, Operations, Delivery, Integration, Interconnection, etc.
• Telecommunications Business: Experience in the Telecommunications industry contracts processes and agreements, as interconnections, integrations, etc.
• Professional Experience that proves communication and relationship management skills.
• Professional Experience that proves project and process documentation.

Technical Skills

Technologies

The Job position, and the work in the Carrier Operations department requires some degree of knowledge of some of the below technologies:

• Experience with Monitoring tools:
  • Configuration of the tools
  • Enhancement and optimisation of the process
• Familiarity with Mobile Telecommunications Technologies:
  • Focused on Core Network technologies, from 3G to 5G. 
    • Packet switching Telco Protocols Knowledge, Voice Telco Protocols Knowledge, DPI, PCRF, PGW, GGSN, OCS, OFCS, HLR, HSS, Generic MNO Interconnections, TMF Processes, etc.
    • User and Control plane Protocols: Diameter, Radius, DNS, etc.
  • Focused on Mobile Roaming Technologies: Roaming scenarios, Data Exchange mechanisms.
    • GRX, VPLMN, VLR
  • Focused on SIM technologies
    • eSIM, ICCID, eID, IMSI, Multi-IMSI, SM-DP+, RDP, OTA,etc. 

Soft Skills

The Job position, and the work in the Carrier Operations department requires, roughly in order from most required to desirable:

• Excellent communication skills. Specifically bilingual detail oriented to technical profiles
• Excellent  process documentation skills.
• Quick learning to have a firm grasp of the current technologies. You will get a very short and intensive onboarding as this is a newly created position in a fast growing company; hence a fast-learner profile is highly appreciated.
• Adaptability, as the demands of the work may vary at high pace.
• Communication Agility as the hypergrowth stage of the company requires efficiently monitoring and responding across multiple channels simultaneously, knowing when and where to engage without becoming overwhelmed by information overload.
• Proactive, as one of the core values of the company is Braveness it is expected to step outside constantly of the comfort and responsibilities zone.
• Talent to establish good relationships (meaning excellent interpersonal, negotiation and diplomatic skills and the patience and perseverance to work with demanding partners, internal or external).
• Talent to organize information comprehensively.

Apply today and help us transform connectivity for the future of corporate travel and enterprise mobility. Visit us at Holafly.com to explore open positions and learn more about our mission!